Return of Faulty Goods:
If a stretched print is faulty in any way you can return it to
Contrado Imaging Ltd within 14 days. Please call our Customer
Services Department on 020 8960 4567 upon receipt of the product
quoting your name or order number. A Customer Services representative
will then talk you through the returns procedure.
Please do not send your product back without contacting a member
of our team first.
We are determined that you should be a happy customer and
we put in huge efforts to produce the best pieces we can, but
sadly human error may occasionally surface. If you are unsatisfied,
raise your concern. Please note we work in accordance with these
provisions:
Non-faulty goods. We cannot accept returns of Non-Faulty goods
because the products have been personalised or customised specifically
for you.
To return faulty goods you need to firstly contact a member of
our Customer Services on 020 8960 4567. Please send written notice
and return the product to Contrado Imaging Ltd (please see the
Contact Us page for the address)
We will only acknowledge returned goods if they are sent using
Royal Mail Signed For Recorded or Special Delivery so you have
proof of delivery. You will have to meet the delivery costs of
returning the products, although we will refund the postage at
our discretion once the item in question is rechecked. If we are
at fault then we will gladly reimburse your postage costs.
It is only when we receive the item in its original state, that
Contrado will redo or refund monies for a faulty item. Please
note if the product is not in an unused condition then we will
not be able to offer you a refund or redo save for faulty workmanship
which we may repair.
Where there is minor fault we may suggest an alternative remedy.
It is rare that any problems happen!
|
Home
Contact
Prices
Build
quality
FAQs
